Grievance Redressal Cell

The Grievance Redressal Cell (GRC) aims to look into the complaints lodged by any student and redress it as per requirement. The students can state their grievances regarding any academic and non-academic matter within the campus through the online and grievance/ suggestion box. The institution aims at solving the grievances of the students within stipulated academic and non-academic matters within the campus through the online and grievance/ suggestion box. The institution aims at solving the grievances of the students within the stipulated time.

Objectives

The Grievance Redressal Cell has been developed to settle the grievances of the students and other stakeholders within a reasonable time period for further strengthening the bond of the students with the institution by providing them with all kinds of facilities to a satisfaction level for maintaining a convenient ambiance of academic teaching and learning.

Grievance Redressal Committee

Sl. No.	Name	Position
1	Dr. Debasish Dutta	Principal, Chairperson
2	Dr Gurucharan Das	Convener
3	Prof. Aparna Biswas	Member
4	Prof. Rebati Mohan Roy	Member
5	Prof. Ashis Biswas	Member
6	Prof. Basudeb Saha	TCS, T.R. Member

Mechanism of the GRC:-

Grievance redressal committee (GRC) shall consider only individual grievances of specific nature of students and staff.
The GRC shall not consider any grievance of general applicability or of collective nature raised collectively by more than one employee/student.
Post receipt of the complaint/application the committee will decide on the merit of the case regarding the scope of further discussion investigation and act promptly.
The GRC may mediate between the complainant and the defendant against who the complaint has been made if required.
GRC shall consider redressing grievances within a reasonable time.
The cell will give a report to the authority about the cases attended to and seek guidance from the higher authorities if required.

Scope:-

The students may lodge grievances about any academic and non-academic matters related to -
Timely issue of duplicate Mark-sheets, Transfer Certificates, Conduct Certificates, or other examination and scholarship-related matters.
To dues and payments for various items from the library, hostels, and other financial matters.
Certain misgivings about conditions of sanitation, preparation of food, availability of transport, victimization by teachers, and any other offensive activity.

Procedure for lodging complaint:-

The students can lodge their grievance through sending mail in the mail ID provided below- iqac.mtbc@gmail.com (Share your problems)
The students may feel free to drop the writing (can be anonymous if required) in the grievance/ suggestion box.
The Grievance Cell will act upon those cases which have been forwarded along with the necessary documents.